Watch what's New

• ServiceTeam Self-Service AI Agent —  Empowers users to easily create tickets, submit requests, and find answers instantly in Teams and M365 Copilot using natural language, without the need for forms or technical complexity.

• Microsoft Teams Chat Integration — Enables agents to initiate and track conversations from within tickets, improving collaboration and decision-making.

• AI Ticket Activity Summarization and Sentiment Analysis — Provides agents with concise ticket summaries, sentiment insights, and timeline visibility to accelerate resolution and enhance customer experience.

• AI-Powered Ticket Classification — Learns to classify ticket automatically, continuously learning and adapting over time for maximum accuracy and efficiency.

• Knowledge Creation — Simplifies drafting and linking of knowledge articles with automation, streamlined approval and AI-ready content to ensure consistency and speed.

• Copilot in power BI and M365  —  Empowers users to find answers instantly, reuse knowledge effectively, and convert data into actionable insights with simple prompts.

With this update, CSP enforcement is now mandatory for all newly created Power Pages Portals. There is no available information on when this might be rolled out to existing portal sites. As a result:

Conditional Question Processing in the Customer Support Portal is disrupted—specifically on the Request Offering input page and the Ticket Advanced Processing Definition input page. All questions are displayed, and buttons such as Submit may not function.

Any custom JavaScript (introduced by Provance Services, partners or customers) embedded in pages without headers or footers may not execute as intended, affecting portal functionality.

The fix is a to apply a data import using Microsoft's Data Migration Utility. Both the full advisory note and the fix are available here 

Advisory Note (December 19, 2025) Microsoft Power Pages Content Security Policy Enforcement

ServiceTeam Customer Support Portal - MS CSP Fix Dec 2025