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Symptoms

The transform job in System Center Service Manager 2012 SP1 does not finish execution after a 24 hour or longer period when the Provance IT Asset Management Pack is installed.

Cause

Microsoft System Center Service Manager 2012 SP1 has a defect that prevents CMDB data from being properly moved into the data warehouse when Provance IT Asset Management is installed.

Resolution

Microsoft is aware of the issue and they are investigating further to determine an appropriate action. In the interim, customers facing this issue can contact Provance Support to obtain a script that was created by Microsoft to fix this problem.

Applies to

Microsoft System Center Service Manager 2012 SP1
Microsoft System Center Service Manager 2012 R2
Provance IT Asset Management Pack 2.0 and later